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Boing Boing Saves Man From $3000 iPhone Bill

Posted August 1, 2007 5:00 AM by Gregory Ng
Categories: AT&T News 

Boing Boing, the popular website that declares themselves a “Directory of Wonderful Things”, has basically saved a guy from paying a $3000 AT&T bill that he racked up while traveling in Europe with his iPhone.

If you asked the guy who got hit with the bill, he will express his fury on AT&T who did not adequately disclose how much his international roaming charges were going to cost him by kb.

I personally, think he just didn’t do his homework and got screwed. In my opinion, the story here is how the power of the internet can save people from their own ignorance and stupidity. Shortly after Boing Boing picked up this story, the post was updated to say:

Dave says, “AT&T just called and agreed to waive all charges due to the ‘miscommunication.’ I think they have a customer for life now.”

If Boing Boing didn’t pick up this story, “Dave” would have been hit with the bill. And, that’s the way it should be. I’m all in favor of people complaining about wrongdoings but here’s another quote from Dave’s letter:

The rep quoted me $.005 per KB but did not disclose what that would translate to in layman’s language (i.e., X amount per e-mail, X amount per web page, etc.). I’m a web developer as part of my career and I couldn’t even tell you how many KB the average web page is, no less a text message to my son, an e-mail with a photo to my mother, or a quick check of Google Maps.

So what do you think? Should this be on Dave or AT&T?

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