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Dear Google: Your Voice Recognition Sucks. Buy reQall

Posted November 18, 2008 5:27 PM by Chris Howard
Categories: Google Software 

G’day Mr Google. I tried out your voice searching today, and sorry it sucks. Ok, so you made the disclaimer it works best with a North American accent. Sorry, but that ain’t good enough. You see, I’ve used reQall’s voice recognition and it craps all over yours - North American accent or not.  But I thought you guys were the ones with the money; I thought you guys had technology and experts to burn.

reQall isn’t my favourite task manager - actually, truth be known, none are (anyone who wants to code the world’s best To Do app, call me). It is the nicest looking though. But it’s voice recognition blew me away. With no training at all, and with my dinky-di, true blue Aussie, non-American accent, it was getting, I reckon, around 90% recognition.

I did a short test with the following statement:

“Hello, this thing gives you only thirty seconds. I am calling from ***, in Victoria, Australia” (Yes, I live in asteriskville)

Okay, reQall interpreted that as:
“Hello, this thing gives you only thirty seconds. I am calling from [??], and Victoria, Australia” So it couldn’t recognize my town name and misheard the “in” as “and”. Score 14/16 = 87.5%

Okay, let’s see what Google came back with (you’ll like this):
“Hello miss teen USA 2nd hand going from cinderalla in victoria australia”

LMAO. So, it got four words right, including the “in” that reQall missed. Score: 4/16, 25%

Again, Google have the North American accent disclaimer, but hey that’s a cop out really. If reQall (a dot on the dot.com landscape compared to Google) can do it with my Aussie accent, why can’t Google?

Simple solution, Mr Google, ditch yours and buy reQall.

For anyone interested, reQall records your note (unfortunately limited to 30 seconds - sad, coz I had visions of using it for dictation, it’s that good) and then sends it to its server. About 10 mins later it comes back to you transcribed. Seriously excellent! You can also add tasks via keyboard.

That last point tho is one thing I will grant Google, theirs is almost instantaneous. But then, I bet they have a lot more server grunt.

Comments

  1. I’m guessing that google’s transcription is based on common search terms and is heavily weighted towards them.  If it doesn’t know what you’re saying, it’ll err towards picking a common search term.  It’s not a transcription service with a human on the other end like reQall, ‘cause it has to happen instantly.

    I suspect that things like “coffee, new york” will very rarely be misinterpreted.

    Posted by Patrick Austin on November 19, 2008 9:21 AM
  2. Dear Chris Howard: Your review sucks!
    I don’t understand why you would expect voice recognition software (free btw) to be able to decipher a 16 word phrase, spoken with an Australian accent? Most of the time, I cannot understand an Aussie’s speech under the best of circumstances! And reQall only takes “10 minutes” to decipher your speech...hell it could probably translate mandarin chinese in that time. I have used the Google app and it is extremely accurate. As a joke, I asked it “How much does a full grown alapaca weigh?” and it got it right, the first time, in about three seconds!

    Posted by Jay Seyferth on November 19, 2008 8:40 PM
  3. Ok, I was wrong about reQall. They use a combination of automated voice recognition and human transcription.

    It’s kinda a let down, like finding out there’s no amazing technology inside your computer, just some overworked and overstressed tiny little man furiously calculating everything with a slide-rule and pencil.

    Of course, this doesn’t excuse Google.

    Interestingly, reading around the web, it does seem many folks with North American accents are having just as much difficulty.

    With all the money and resources it has, I expect more. Voice recognition is not some new fangled development.

    Posted by Chris Howard on November 20, 2008 5:15 PM

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