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First Problem with my iPhone

Posted July 3, 2007 3:46 PM by Hadley Stern
Categories: Problems 

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So this is all very timely, after writing an article today called The iPhone is Perfect my iPhone is broken. Not completely broken mind-you, but pretty broken. The issue? I can’t unlock the damn thing. Whenever I try to slide the fancy-smancy multi-touch button nothing happens. It was working until this afternoon. What’s weird is that all other multi-touch works in other applications. Quickly strange is the fact that I can get out of it (most times) but hitting the home button, which circumvents my password and takes me to the home screen. So much for security.

I did try a reset from the Settings menu but I’m thinking maybe I should remove the sim card to do a hard reset? I posted to the Apple discussion board so hopefully that will help. Anyone else out there have an issue like this?

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Comments

  1. I had the exact same problem and a reset/restart/reboot (holding the sleep and home button for 8 seconds) fixed the problem

    Posted by tim on July 3, 2007 4:36 PM

  2. restart it by holding the home key and the sleep button until the apple logo appears.

    Posted by frank on July 3, 2007 5:14 PM

  3. Wow, Tim! Thanks very very much for posting. That fixed it. Although its a bummer I had to reset the iPhone on day 4.

    Posted by Hadley Stern on July 3, 2007 5:14 PM

  4. had the same problem, did the same thing on impulse. now it’s been working perfectly.

    Posted by adam on July 3, 2007 11:20 PM

  5. I had the same problem. I was really getting mad. I just did the reset and it is now working. Thank you for the info.

    Posted by Alan on July 6, 2007 2:24 AM

  6. ok i was really getting stressed out!!! cause this was happening to me but it works great now thanks to reseting it....who would have thought. Thank us so much

    Posted by josh on July 13, 2007 11:26 PM

  7. Same problem here.  Reboot worked.  Thanks for posting.

    Posted by Pavel K. on July 15, 2007 10:21 AM

  8. wow thank you sooo much!

    Posted by garrett on July 17, 2007 4:54 PM

  9. Same here.  The reboot worked.  HOWEVER,

    Anybody know what was actually causing this problem and if it’s going to recurr (and maybe get worse) with time?

    I’m concerned that maybe there’s a design flaw that will - in time - no longer be fixed by this trick…

    Posted by alan on July 21, 2007 12:11 PM

  10. ugh same thing just happened to me. isnt it weird how this is happening to so many people? thanks so much though for the help.

    Posted by scottt on July 22, 2007 4:59 PM

  11. Same problem on mine, the reboot worked. First I thought it had something to do with removing the passcode. That’s when it started. But added and then removed the passcode and it still worked. So, anomaly !

    Posted by Ron Connal on July 24, 2007 9:36 PM

  12. I’m having the same issue, only sometimes it takes me three or four reboots in a row to make it work.  This morning, I have tried 15 times, and still nothing.  For day two, this doesn’t seem encouraging.

    Posted by Randolph Miles on July 29, 2007 6:24 AM

  13. Randolph,

    that doesn’t sound like normal behavior....especially on day two. I would take the phone back in and exchange it asap.

    Posted by Hadley Stern on July 29, 2007 6:39 AM

  14. Glad I am not the only one this happened to,I just turned mine off and turned it back on and now its working perfect.I seriously love my iphone!
    http://juicydogcouture.blogspot.com

    Posted by Poodlekiss on August 1, 2007 8:45 PM

  15. exactly the same here, the reboot made it work. What on earth causes this problem? Should I please my iPhone’s temper?

    Posted by wooah on August 4, 2007 11:18 PM

  16. The reboot worked.  I’m so glad I found this forum.  I was beginning to regret that I had bought the iPhone.

    Posted by grateful on August 6, 2007 6:59 PM

  17. Molly Wood of CNET reported a similar problem with her iPhone after taking it out of her purse to answer a call (see episode 522 of “Buzz Out Loud” at http://chkpt.zdnet.com/chkpt/1pcast.bole.072307/http://podcast-files.cnet.com/podcast/cnetbuzz_072307.mp3 about 10 minutes in). I’m not sure if she resolved her problem. It sounds vaguely reminiscent of problems I had with my old Fingerworks TouchStream keyboard, which supposedly is the technology Apple bought to form the basis of the multi-touch screen for iPhone (see http://crunchgear.com/2007/01/15/multi-touch-technology-and-where-its-going-nextoh-and-apple-didnt-invent-it-either/ ). I live in a dry climate with static electricity problems in the winter, and this would keep gestures and keystokes from registering. The keyboard would also not work if my fingers were wet, or even if a fan was blowing over the keyboard at a high speed (a common problem for me in the summer). Resetting the keyboard would work for a short while, but for all the brilliance of the keyboard I finally gave it up.

    However, since the iPhone is used in a much more uncontrolled environment than a desktop keyboard, I’m assuming that Apple long since solved these lingering problems with the original technology. But perhaps Molly Wood’s problems were due to a static charge the iPhone screen picked up from rubbing against things in her purse? That would be consistent with what I saw with my TouchStream keyboard.

    Posted by padder on August 9, 2007 1:50 AM

  18. i have a problem to , is that when i unlock de home screen stars thinking and then sudenly relock again an again and i reboot but it doesnt work , it only let me recive and make calls from the phone menu that only oppens when i recive a call ..... and itune do not reconize the phone so i cant repair .

    Posted by jose david perez on October 16, 2007 2:29 PM

  19. My probelm si that everytime plug the ipnone to the electrical outlet or try to sinc my phone makes this static electricity sound and I’m afraid one of this days is going to burn out> can anyone help me?

    Posted by lola on December 7, 2007 5:33 PM

  20. Were you able to fix the problem?

    Posted by Home Security Dallas on May 20, 2008 11:01 AM

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