
GoPhone EDGE Issue Ends Up Being AT&T, Not Apple
It started yesterday when iPhone users on AT&T’s GoPhone month to month plan started getting errors when trying to connect to the internet via the EDGE network. At first, this problem was blamed on the 1.1.3 iPhone update. In a post on TUAW:
“You are not subscribed to the EDGE network” is the message facing the affected users. Subsequent calls to AT&T have resulted in a mixed response. They’re aware of the problem and generally offering a change of plans as a solution. The options seem to involve restarting your monthly billing or paying by the kilobyte, which is likely not a prospect most previously content GoPhone users are looking forward to.
But then it was discovered that the problem was not the iPhone update but rather a crash of AT&T’s server:
“Despite earlier assumptions by myself and users who first reported the problem it is not the 1.1.3 update that is causing the GoPhone problem, but rather an apparently coincidental server crash. AT&T support is offering a limited quick fix for some users, but is working on a long-term solution.”
It is not surprising that people jumped to conclusions that it was the iPhone update. We’ll keep people posted on what AT&T is doing to fix this problem once and for all.
Comments
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Did you hear about the iPhone’s EDGE problems at CES last week? http://blog.vpisystems.com/44/iphone-problems-at-ces/
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Please contact FCC on this problem. This will definatly get some attention to it. the link for the form is.
http://fjallfoss.fcc.gov/cgb/fcc475.cfmgo here and form a complaint against this company!
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andall Stephenson, AT&T CEO
rs2982@att.com (direct)
randall.stephenson@att.com
phone: 210-351-5401 (direct to his secretary)
fax 210-351-3553
alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson’s office)
175 E. Houston
San Antonio, TX 78205OR
MaryMichelle Timbang
AT&T Wireless, HQ - Office of the President
Executive Customer Service
MT6973@att.com






