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GoPhone EDGE Issue Ends Up Being AT&T, Not Apple

Posted January 17, 2008 7:00 AM by Gregory Ng
Categories: AT&T News 

imageIt started yesterday when iPhone users on AT&T’s GoPhone month to month plan started getting errors when trying to connect to the internet via the EDGE network. At first, this problem was blamed on the 1.1.3 iPhone update. In a post on TUAW:

“You are not subscribed to the EDGE network” is the message facing the affected users. Subsequent calls to AT&T have resulted in a mixed response. They’re aware of the problem and generally offering a change of plans as a solution. The options seem to involve restarting your monthly billing or paying by the kilobyte, which is likely not a prospect most previously content GoPhone users are looking forward to.

But then it was discovered that the problem was not the iPhone update but rather a crash of AT&T’s server:
“Despite earlier assumptions by myself and users who first reported the problem it is not the 1.1.3 update that is causing the GoPhone problem, but rather an apparently coincidental server crash. AT&T support is offering a limited quick fix for some users, but is working on a long-term solution.”

It is not surprising that people jumped to conclusions that it was the iPhone update. We’ll keep people posted on what AT&T is doing to fix this problem once and for all.

Comments

  1. Did you hear about the iPhone’s EDGE problems at CES last week?  http://blog.vpisystems.com/44/iphone-problems-at-ces/

    Posted by Gerald Kimber White on January 17, 2008 8:47 AM
  2. Please contact FCC on this problem.  This will definatly get some attention to it.  the link for the form is.
    http://fjallfoss.fcc.gov/cgb/fcc475.cfm

    go here and form a complaint against this company!

    Posted by JOhn on January 17, 2008 1:38 PM
  3. andall Stephenson, AT&T CEO
    rs2982@att.com (direct)
    randall.stephenson@att.com
    phone: 210-351-5401 (direct to his secretary)
    fax 210-351-3553
    alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson’s office)
    175 E. Houston
    San Antonio, TX 78205

    OR

    MaryMichelle Timbang
    AT&T Wireless, HQ - Office of the President
    Executive Customer Service
    MT6973@att.com

    Posted by Jay on February 1, 2008 11:45 PM

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