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iPhone Waiting Lists May Be Thrown Out Without You Knowing It

Posted June 1, 2007 11:00 AM by Gregory Ng
Categories: AT&T News 

imageThink you are all set when the iPhone comes out because you got on a waiting list? Think again. We have received reports of AT&T stores ditching their waiting lists and not alerting the people previously on them.

A tipster in Tennessee wrote to iPhone Matters that when he inquired at his local AT&T store about a waiting list, he was met with the following response:

“We did, but it got too long” “Basically, it’s now first come, first served.”

Call practically any AT&T store these days, and despite a dictate from corporate forbidding waiting lists, you will probably find one to put your name on. I followed up and called my local AT&T branch and was met with a similar answer:

Me: Is there a waiting list for the iPhone I can get on?
Barry from AT&T: There used to be, but not any more.
Me: Why not?
Barry: We had a list of some 200 people and we knew we wouldn’t have enough at this branch and definitely don’t have the time to check names on the list so we ditched it.

So if you think you are secure with your name on a waiting list, you should definitely call the branch and make sure they didn’t ditch it.

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Comments

  1. I hope they throw out all of these waitlists.  The first iPhones to go on sale should goto those people that wait patiently, not those that got on some unofficial waitlist.  If I’m camping out in front of a store for hours only to have some guy waltz in and pick up an iPhone that was supposed to goto me, there’s gonna be some hell to pay.

    Posted by PoitNarf on June 1, 2007 11:52 AM

  2. I was told by my local AT&T manager that they were not *allowed*, as a matter of corporate policy, to run any lists or imply that you can pre-order or reserve an iPhone. I don’t think putting your name on one of those will do you any good, and if it does, that store’s manager will get a talking-to.

    Posted by Neven on June 1, 2007 12:17 PM

  3. The lists were never allowed in the first place. If there were “secret lists” (which I scoff at) it was in the hope that they were insuring a sense of obligation on the part of the customer to buy from THEM. If it turns out there is more demand than needed they’d just fall back on “We never made any promises” and leave it at that.  A real breathing customer standing at the door with money in hand will ALWAYS be more valuable than someone who put NO MONEY down, so they could be informed when the phones arrive.

    Unless something was given in writing, I’m not sure why anyone thought they were on an “unofficial wait list” and not a “call list”. This will all be very interesting, given the amount of people saying the phone was over-priced.

    Will this launch be “iPhones On a Plane” or “iPhones of the Carribean”?  Only time will tell.

    Posted by Cleverboy on June 3, 2007 2:46 PM

  4. AT&T are complete jerks.  I was told I was FOURTH on the iPhone waiting list, now I am told they are not going to abide by the lists.  What sort of customer service is that????  It’s one thing if you stop adding to the list, another if you’ve already taken someone’s name down and then reneg.  They are just trying to create more hype by having people camped out in front of the stores.  How ridiculous….................

    Posted by Julie on June 24, 2007 3:42 PM

  5. Julie, the people you talked to were jerks, not AT&T. You may have even been talking to resellers with commissions to deal with. Some of these folks are desperate and some are smarmy, but you definitely NEED to double check what these people say, even if you need to ask them multiple questions like: a.) Is this certain? b.) what are you really promising me. ETC.  I don’t like seeing people dissappointed.

    Posted by Cleverboy on June 24, 2007 6:03 PM

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